Drive Traffic | Featured Services | Ovation
Guest Feedback And Reputation Management
Three ways Guest Feedback And Reputation Management can work for you:
1
Receive real-time feedback
30 minutes after a customer receives their food, regardless of how customers interact with your brand.
2
Win back unhappy customers
through Ovation’s chat platform app that enables your team to instantly engage with customers and, in two clicks, resolve concerns and win them back, while boosting your online reviews with happy customers.
3
Discover trends
from online, phones or in-store by leveraging Ovation’s insights to understand what improvements can be made to deliver a consistent guest experience. Analyze your performance by location, time of day or ordering method. Receive daily and weekly updates, and customize your reports to
GET GUEST FEEDBACK THAT DRIVES REVENUE AND UNLOCKS THE POWER OF ACTIONABLE GUEST INSIGHTS
Guest Feedback and Reputation Management, powered by Ovation, uses a two-question, text message-based survey across ordering channels through integrations, QR codes and phones that get happy customers to leave five-star reviews and drive additional revenue – and unhappy customers to share privately what went wrong, and enter into a real-time conversation with management to resolve any concerns.
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